Better Business Communication
1 day workshop for people in all levels of business who want to improve their communication and negotiation skills.
Effective communication is at the core of everything we do, so when it’s not effective, it can impact businesses considerably. In this workshop we’ll show participants, 8 critical skills for effective business communication, the benefits of ‘active’ listening, how to create value and have a balanced conversation, the effects of non-verbal communication, how to build emotional intelligence, how to understand the people you’re talking to better, how to plan and prepare persuasive conversations using our unique Business Conversation Planner, how to make your key points stand out, how to deal with objections, questions, issues, challenges and conflict.
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We’ll also show participants how not to make it personal, agreement techniques, feedback techniques and how to document the agreed plan.